Self-Exclusion Policy

At Gameroom.club, we prioritize the well-being of our players. If you feel that you can no longer manage your gambling habits or if gambling is negatively affecting your life, we offer a self-exclusion option to help you regain control. To initiate the cooling-off process, please visit our Responsible Gambling page.

1. Overview

Gambling can be an enjoyable activity for most people, but it can have negative consequences for some. This policy outlines our approach to responsible gambling, ensuring the safety and well-being of our customers and minimizing harm for those at risk of developing gambling problems.

2. What is Responsible Gambling?

Responsible gambling refers to ensuring that gambling remains a safe and enjoyable activity. It focuses on minimizing harm by encouraging self-awareness and providing tools to help customers stay in control. Both individuals and service providers share responsibility in fostering responsible gambling behavior.

3. What is Problem Gambling?

Problem gambling occurs when an individual loses control over their gambling, particularly in terms of the money spent and the time dedicated to gambling. It can affect a person’s financial, social, and emotional well-being.

4. Customer Care Principles

At Gameroom.club, we are committed to maintaining a safe gambling environment. We actively promote responsible gambling practices and provide our customers with the tools to stay in control. This includes offering self-exclusion options, responsible gambling messages, and continuous staff training.

5. Responsible Gambling Policy

We are dedicated to working alongside governments, communities, and individuals to ensure that customers can manage their gambling effectively and seek help if necessary. Our key strategies include:

• Self-Exclusion: Allowing customers to self-exclude (temporarily or permanently) from gambling.

• Education: Providing responsible gambling information to customers.

• Staff Training: Conducting regular training on responsible gambling for all staff members.

• Referral Services: Referring customers to gambling support services when needed.

Our goals include:

• Reducing gambling-related harm to individuals and society.

• Empowering customers to make informed decisions about their gambling.

• Ensuring that support services are accessible for those affected by gambling.

• Promoting shared responsibility across individuals, communities, and the gambling industry.

6. Protection of Minors

Gameroom.club takes the protection of minors seriously. We do not allow individuals under the age of 18 to access our gambling services. We actively work to ensure that our platform is not accessible to minors, and we encourage the use of filtering software on devices to prevent unauthorized access.

7. Filtering Options

We encourage users to implement filtering software on their devices to prevent minors from accessing our platforms. This helps ensure that only those of legal age can participate in gambling activities.

8. Additional Help

If you or someone you know is struggling with gambling, there are several resources available:

• Gamblers Anonymous: https://gamblersanonymous.org/ga/

• Gambling Therapy: https://www.gamblingtherapy.org/

• National Council on Problem Gambling:

  • Website: https://www.ncpgambling.org/

  • Helpline: 1-800-GAMBLER

9. Self-Exclusion Conditions and Processes

When you self-exclude, you are requesting to stop gambling for a predetermined period. This can be temporary or indefinite. The following conditions apply:

• Initiation of Self-Exclusion: Once you submit your self-exclusion request, it will be confirmed via email to the address linked to your account.

• Account Restrictions: During your self-exclusion period, you will not be able to access your account to make deposits, place wagers, or withdraw funds.

• Ineligibility for Bonuses: You will not be eligible for any bonuses or promotions while self-excluded.

• Duration of Self-Exclusion: The self-exclusion period is non-reversible for the duration selected. Indefinite exclusions will remain in effect until manually lifted.

• Account Reopening: Once the self-exclusion period ends, your account will automatically reopen, and you will receive an email confirmation.

• Multiple Accounts: If you attempt to create new accounts during your self-exclusion, we will make reasonable efforts to detect and close them. Any violations may result in the voiding of wagers and forfeiture of any winnings.

10. Responsibilities of Customers

It is your responsibility to ensure that you do not engage in gambling activities during your self-exclusion period. Attempting to place bets or open new accounts during this time may result in your exclusion being extended, and no funds or winnings will be returned.

If you breach these terms, we reserve the right to take action, including closing accounts or voiding wagers.